Privacy Policy

GDPR & ICO

This website www.therapyregister.net also known as the ‘therapists register’, ‘SFTR’ and ‘National UK Therapists Register’ is owned by the Company Open College UK Ltd who are a fully GDPR compliant and ICO annually registered Company. Everything within this website falls under Open College UK Ltd.

ICO Registration number: ZA361896 

Registered Organisation: Open College UK Limited 

Date first registered: 9th of May 2018

ICO – Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

  1. 0303 123 1113 F. 01625 524510

www.ico.org.uk

https://ico.org.uk/esdwebpages/search 

Who we are

We www.therapyregister.net also known as the ‘therapists register’, ‘SFTR’ and ‘National UK Therapists Register’ are committed to maintaining trust and confidence to our entire website visitors including all customers, students and Members. We will never sell, rent or trade ANY information such as email lists with other companies for marketing purposes. For that reason, in this Privacy Policy there are lots of information on when and why we collect your personal data and how we use it in accordance with GDPR legislation under the lawful basis of consent.

GDPR & lawful consent

At the checkout when booking, registering or signing up to any goods or services on www.therapyregister.net you are giving us legal and lawful consent to use your personal details as outlined below.

Overview

In the normal course of using this website and register and within all our other services www.therapyregister.net only collects minor personally identifiable information about you such as your name, postal address and or billing address, phone number and e-mail address for the sole purpose of registering you. You the Member (not us) add everything else to your listing and online profile related to your business and services that you offer.

This contact information includes ANY correspondence or post that we need to send you such as certificates, qualifications, letters and to keep in touch as part of your registration and Membership with us.

www.therapyregister.net also obtains some types of non-personally identifiable information such as the Internet Service Provider you use to connect to the Internet, your browser type, or the type of computer operating system you use (iphone, ipad, Macintosh or Windows, for example).

The information collected by www.therapyregister.net is used for the purpose of analysing patterns of use on this website only and enhancing the value of the website for other users and for improving our user experience.

In some cases, you may voluntarily provide personal information when you complete a specific booking or registration form through the post or at the website or request any service that we offer on site through our mail order or online services.

This information is used by www.therapyregister.net to assist us to respond to whatever query or other interest you may have expressed in relation to our services and your Membership.

In addition www.therapyregister.net may internally combine this information with other users information and review it in an aggregate form to understand the types of individuals who use the website, raise particular types of questions or express particular types of interest for ‘statistical purposes’.

If and ‘only if’ you have requested it, your email address may be added to the www.therapyregister.net mailing list which may or may not be available on our website.

In all other cases information such as your email address will only be used for the declared purpose. Neither your email address nor any other personally identifiable information will be passed to any third parties for any purposes whatsoever.

All www.therapyregister.net Members are aware that upon their booking or registering with us their information is recorded on our company books and will become visible on the public register upon your say so when you go live with your profile. By adding content you will go live in the public domain displaying what you have chosen to display.

We reserve the right to not include any name or details at our discretion. No other personally identifiable information will be displayed unless you manually add it yourself.

www.therapyregister.net website/s may rarely provide some credible and vetted links to other websites for example the ICO, our Membership bodies, Barclays, Payment Sense, Stripe.com, Pay Pal (VAT) customs and excise or Inland Revenue although very rare.

When you click on one of these external links your browser will download pages from the other site and not ours.

You should satisfy yourself that you are comfortable with the privacy policy adopted by any website you visit. www.therapyregister.net supports and advocates all ethical policies with regards to your privacy and data protection GDPR requirement but cannot and will not be held responsible for the actions of any other website that may or may not be linked on our websites.

Although we take all reasonable steps to validate ANY external links these are for information only and do not represent any undertakings as to the availability, merits or behaviour of any other website or organisation that is related or linked to us as a service, body or Company.

www.therapyregister.net is a super secure website using expensive up to date technology which is regularly updated and can be fully trusted with your data. We are totally opposed to Spam in any form.

www.therapyregister.net may use Google Tracking Coding for the sole purposes of improving Google Ad Words advertising if and when we use Google ads. We use this tracking code to determine keys words and sales made from the Google search network. This information is solely used to determine which ads and keywords are working.

Financial Details

As a business we regularly use and hold business and Merchant bank accounts with Barclays Bank and Payment Sense. We also hold business accounts with Pay Pal and Stripe (Stripe.com) to process payments from all our customers and Members on all our websites.

All transactions and card payments made off our website go directly to any of the above banks. Your card or bank details are NOT actually made at our website or through us.

Our payment page on our website is just a doorway only to the above secure banks websites. Therefore if our websites were ever broken into or hacked then there would be NO customer financial data or details held there to be stolen giving you total security and peace of mind in using our website.

We www.therapyregister.net will never see your card details. We only take payments from your card via the website as outlined above and never over the phone to date – unless this changes.

When we log into our business bank accounts the only information we see is your billing postal address, your name and your bank name and if and when we provide any full or part refunds to customers cards we do so from the business bank account control panel by selecting and clicking a refund button and all this is done without us holding, storing or seeing your card details.

We may in some rare instances receive your BACS details because you gave them to us and that would be mainly related to your refund method or request if you initially paid that way and the same goes for cheques.

We only refund customers using the original method of payment.

Types of data we collect

Website Cookies

Our website use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our website: Pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy. This link is located on this website. 

Google Analytics

When someone visits www.therapyregister.net we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does NOT identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

To date we don’t run them, never have and nor do we use any external services to support them for us.

We may have a mailing list feature (email address slot box) on our website which in effect is disabled. This is part of the original website template build and is kept in place in case we do activate it and introduce a mailing list for our customers and Members at a time in the future.

You could then unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing (your email).

Please note: We as a Company have our own daily struggle with people placing us on unwanted mailing lists and spamming us constantly to buy from them.

Third Parties

Please be assured that we do not under no circumstances share your personal details with any other company or services for sales, profit or marketing purposes, and is only used to interact or communicate with you as a customer, provide information that you may need or may be interested in as our customer and Member of www.therapyregister.net.

These are the only third parties or services that we use simply because we have to use them and are outlined as follows:

Your information is only accessible to some or all of these third parties who help us to manage our business, such as our Accountants, Customs & Excise (VAT), Barclays Bank, Payment Sense, Pay Pal, Stripe and Web Hosting services (BlueStar).

Please be assured that none of the above organisations are able contact you unless you tell them that this is acceptable or if you have used their service specifically and directly as part of using our website to buy from us such as Pay Pal or Barclays bank for example.  We will not share sensitive information or your payment details. This is something you will control.

Company security

www.therapyregister.net uses Norton security and firewalls throughout its operating systems.

We use up to date state of the art systems to manage all our security and data held via WP and through our online activities which have all the usual security features you would expect from a sound hosting company service. 

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email or write to us your request through the post to our data protection officer (Mike Sherwood – Director) using the contact details on our website contact page). This request must be in writing or email only and not via telephone (for security ID purposes).

We will action these requests as quickly as possible for you.

Time your data will be held for

We hold your data for a minimum of 6 years for tax records purposes.

We are legally required to hold your basic details securely for a minimum of six years by the Inland Revenue and Customs and Excise (VAT). After this period you can be removed by request.

If you do not request the removal of your data then your basic information will be held securely off line in hard back form only and archived away for the duration of the existence of the Company.

Please note:

The only information that is filed away is the details you provided on your booking and registration form which is also on your invoice for the purchase of a Membership listing or other service and products we offer or sell. This information is your full name, postal and delivery or billing address, your telephone number and your email address. Your other services and bossiness details are held in our secure online data base. This working information is what you add to your therapist’s profile.

We only use your postal delivery address to post your Members certificate to and any other post or correspondence such as letters that relates to your registration.

We will only use your main telephone number to reach you related to your registration and Membership in case of any issues, errors or difficulties that may arise. This would be the only related reasons. We will never telephone you for sales or marketing purposes or give your telephone number out.

Your email address will only be used to send you confirmation emails and notifications related to your registration or purchase and to respond to help and support enquires during your Membership and listing duration.

Removal of your data

Please be aware that if you request the removal of all your data then we cannot at any time in the future provide you with a replacement qualification or certificate if applicable or confirm to anyone who asks such as a prospective employer that you hold with us or have undertook any training or received any qualification or Membership listing from us.

We will make no exceptions on the following: You are legally entitled to the removal of all your data and if you request its removal then we will have no record of it to confirm you ever registered with us.

A point to consider if such a scenario arises in the future where you may need any certificate copies or a letter of verification from us, we cannot help you as we will have no record of you even if you hold a damaged or defaced certificate as your form of proof we will not be able to help once you have requested the removal of your data.

Your legal entitlement to the data we hold

You may at any time request a copy of the data that we hold in your name. You may also request that any data that we hold in your name is removed from our systems (provided the legal tax record requirement time limit above is met).

The data that will be removed upon your request is the total amount of data we hold which will be your billing and or postal address, name, telephone number along with email address and any submitted copies of your qualifications and business service, therapy details that you gave us either online or sent to us through the post.

Nothing else is held by us. We don’t even hold your bank details as outlined above.

Changes to this Privacy Notice

In the interests of readability, access, privacy improvement and changes in legislation, this Privacy Policy can and will be updated at anytime or annually whichever is required first.

Next Update due in May 25th 2019.


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